All types of catering establishments require a variety of staff
positions in order to operate effectively and efficiently. The food and
beverage service department usually has the largest staff. Able
leadership and supervision is required to effectively direct the
department and guide the staff. The personnel in the food and
beverage service industry require practical knowledge of operations
as even a small error can cause displeasure to the guest.
Coordination of activities of all outlets is essential to provide the
guest with quality service at all times. Teamwork is the watchword in
any food and beverage service department. A dedicated and
committed team, with able leadership, under ideal working
conditions, helps in fulfilling the establishment's ultimate goal of
The important duties and responsibilities of the restaurant
staffs are discussed in this section.