FOOD PRODUCTION - LEVELS & SKILLS OF EXPERIENCE

LEVELS OF SKILLS & EXPERIENCE: Levels or hierarchy in the organization depends on the person’s skill & experience. The skills of the staff can be divided as:

a)           Conceptual skills                        

b)          Managerial skills

c)           Technical skills

ATTITUDE & BEHAVIOUR IN THE KITCHEN

• PUNCTUALITY
• KNOWLEDGE OF MENU
• MEMORY
• HONESTY
• LOYALITY
• CONDUCT
• SENSE OF URGENCY
• APPROACH TO CUSTOMERS
• CUSTOMER SATISFACTION
• HANDLING COMPLAINTS