OTHER STAFF DESTINATIONS

v) Trainee / Commis De Barraseur
The trainees work closely with the waiters, fetching orders
from the kitchen and the bar, and clearing the side station in
a restaurant. They serve water and assist the waiter. They
are mainly responsible for the mise-en-place, and stacking
the side board with the necessary equipment for service. The
debarrasseur is the ‘learner’, having just joined the food
service staff, and possibly wishing to take up food service as
a carreer.
vi) Wine Waiter / Sommelier
Wine waiters have an important role to play in reputed
establishments. Their job is to take orders for the service of
wine and alcoholic beverages and serve them during the
meal. Hence they should be knowledgeable about wines that
accompany a particular dish and the manner in which they
should be served. They should also be aware of the licensing
laws prevalent in the city and should be efficient sales
persons.
vii) Room Service Waiters / Chef D’etage
Room service waiters work in the room service outlet,
serving food and beverage to guests in their rooms. The
order is placed by the guest on telephone, and is recorded on
a Kitchen Order Ticket (K.O.T). It is then passed on to the
duty captain. The duty captain in turn places the order in the
kitchen or the bar, as the case may be. The room service
waiter who has been assigned that order, sets the tray
according to the food or beverage ordered, picks up and
delivers the order when it is ready.
viii) Carver / Trancheur
The carver is responsible for the carving trolley and the
carving of joints at the table as required. The carver will plate
up each portion with the appropriate accompaniment.
ix) Floor Service Staff / Floor Waiter
The floor service staffs are often responsible for an entire
floor in an establishment or, depending on the size of the
establishment, a number of rooms or suites. Floor service of
all meals and breakfast is offered either throughout the day or
in a limited time depending on the size of the establishment.
The floor service staff would normally work from a floor pantry
or from a central kitchen with all food and drink reaching the
appropriate floor and the required room by lift and in a heated
trolley.
x) Lounge staff / Chef de sale
Lounge staff may deal with lounge service as a specific duty
only in a first class establishment. The lounge staff is
responsible for the service of morning coffee, afternoon teas,
aperitifs and liqueurs before and after both lunch and dinner,
and any coffee top ups required after meals. They would be
responsible for setting up the lounge in the morning and
maintaing its cleanliness and presentation throughout the
day.
xi) Cocktail Bar Staff
The person who works on the cocktail bar must be
responsible, well versed in the skills of shaking and stirring
cocktails and should have thorough knowledge of all alcoholic
and non-alcholic drinks, the ingredients necessary for the
making of cocktails and of the licensing laws.
xii) Buffet Assistant / Buffet Chef / Chef de buffet
The chef de buffet is in charge of the buffet in the room, its
presentation, the carving and portioning of food and its
service. This staff would normally be a member of the kitchen
team. The cashier is responsible for the takings of the food
and beverage operation. This may include making up bills
from food and drink check or, alternatively, in a cafeteria, for
example, charging customers for their selection of items on a
tray.
xiii) Counter Assistants
Counter assistants are found in cafeterias where they would
stock the counter and sometimes serve or portion food for
customers. Duties may also include some cooking of call
order items.
xiv) Table Clearers
Table clearers are responsible for clearing tables and
trolleys, specially designed for good stacking of crockery,
glassware, cutlery, etc.

OTHER STAFF DESTINATIONS

The following are the various designations with their job
specifications in the food and beverage department.
i) Senior Captain or Maitre d’ Hotel
The senior captain has overall responsibility for operations.
He prepares the duty charts in consultation with the outlet
manager. He oversees the Mise-en-place, cleaning, setting
up of the outlet and staffing to ensure that the outlet is always
ready for service. The senior captain receives the guests and
hands them over to the captain or station holder. He takes
orders from guests if the captain is unable to do so. The
senior captain should be an able organiser and also be
prepared to take over the duties of any member of the staff
as and when required.
ii) Reception Head Waiter
This staff member is responsible for accepting any booking
and for keeping the booking diary up-to-date. He / she will
reserve tables and allocate these reservations to particular
stations. The reception head waiter greets guests on arrival
and takes them to the table and seats them.
iii) Captain / Chef de Rang
This position exists in large restaurants, as well as in the food
and beverage service department of all major hotels. The
captain is basically a supervisor and is in charge of a
particular section. A restaurant may be divided into sections
called Sations, each consisting of 4 to 5 tables or 20 to 24
covers. A captain is responsible for the efficient performance
of the staff in his station. A captain should possess a sound
knowledge of food and beverage, and be able to discuss the
menu with the guests. He should be able to take a guest's
order and be an efficient salesperson. Specialised service
such as gueridon work involves a certain degree of skill, and
it is the captain who usually takes the responsibility to do this
work.
iv) Waiters / Commis de Rang / Server
The waiters serve the food and beverage ordered by a guest
and is part of a team under a station captain. They should be
able to perform the duties of a captain to a certain extent and
be a substitute for the captain if he is busy or not on duty.
They should; also be knowledgeable about all types of food
and beverages, so that they can effectively take an order
from a guest, execute the order and serve the correct dish
with its appropriate garnish and accompaniment. They should
be able to efficiently coordinate with the other staff in the
outlet.

BANQUET MANAGER

The banquet manager supervises the banquet operations,
sets up break-down service according to the standards established
by the hotel. He co-ordinates the banquet service in conjunction with
other departments involved and prepares weekly schedules for the
banquet personnel.
From the time the bookings are done till the guest settles the
bill, the banquet manager is in charge of all aspects of banquet and
conference operations. He supervises the work of the banquet sales
assistants, who do the banquet bookings and the captains and
waiters who perform the food and beverage service activities under
his guidance. He is responsible for organising everything right down
to the finest detail.
The banquet manager projects the budget of the banquets,
and works in close coordination with the chef in preparing menus. He
is responsible for making an inventory of all the banquet equipment
and maintaining a balance between revenue and expenditure.
Banquet managers may also be designated as assistant
managers in the food and beverage service department.

BAR MANAGER

Bar Manager organises and controls a bar's operations. A bar
manager arranges the purchase and pricing of beverages according
to budget; selects, trains and supervises bar staff; maintains records
of stock levels and financial transactions; makes sure bar staff follow
liquor laws and regulations; and checks on customer satisfaction and
preferences.The bar manager should have good interpersonal skills and
good memory. He must be efficient and speedy, must enjoy working
with people. He should have good cash-handling skills.

ROOM SERVICE MANAGER

The room service manager reports directly to the food and
beverage manager and is responsible for the room service outlet.
The room service manager checks that the service rendered to the
guests conforms to the standards set by the hotel. He also monitors
all operational aspects of the outlet such as service, billing, duty
charts, leave and absenteeism, in addition to attending to guest
complaints regarding food and service.
The room service manager is also in charge of the sales and
expenditure budget. The room service is most liable to have
problems. The room service manager should ensure coordination
among the room service order taker, the captain and the waiter. It is
necessary for the room service manager to be present in the outlet
during peak hours to interact with other departments of the hotel and
to take regular momentums of all the equipment used In the event of
the hotel offering valet service and the room service manager takes
charge of that service as well .

RESTAURANT MANAGER

Restaurant Manager is responsible for directing and
supervising all activities pertaining to employee relation, food
production, sanitation, guest service and operating profits. The
restaurant manager is either the coffee shop manager, bar manager
or the specialist restaurant manager. The restaurant manager
reports directly to the food and beverage manager and has overall
responsibility for the organisation and administration of a particular
outlet or a section of the food and beverage service department. The
restaurant manager's job includes:
i) Setting and monitoring the standards of service in the outlets.
ii) Administrative duties such as setting duty charts, granting leave,
monitoring staff positions, recommending staff promotions and
handling issues relating to discipline.
iii) Training the staff by conducting a daily briefing in the outlet.
iv) Playing a vital role in public relations, meeting guests in the
outlets and attending to guest complaints, if any.
v) Formulating the sales and expenditure budget for the outlet.
vi) Planning food festivals to increase the revenue and organising
advertisement campaign of the outlet along with the chef and the
food and beverage manager.

ASST. FOOD & BEVERAGE MANAGER

The assistant food and beverage manager assists the food
and beverage manager in running the department by being more
involved in the actual day-to-day operations. This position exists only
in large organisations. An assistant food and beverage manager's
job includes:
i) Assisting section heads during busy periods.
ii) Taking charge of an outlet, when an outlet manager is on
leave.
iii) Setting duty schedules for all the outlet managers and
monitoring their performance.
iv) Running the department independently in the absence of
the food and beverage manager.