LEVELS OF SKILLS &
EXPERIENCE: Levels or hierarchy in the organization depends on the
person’s skill & experience. The skills of the staff can be divided as:
a)
Conceptual skills
b)
Managerial skills
c)
Technical skills
ATTITUDE & BEHAVIOUR IN THE KITCHEN
- PUNCTUALITY
- KNOWLEDGE OF MENU
- MEMORY
- HONESTY
- LOYALITY
- CONDUCT
- SENSE OF URGENCY
- APPROACH TO CUSTOMERS
- CUSTOMER SATISFACTION
- HANDLING COMPLAINTS
