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Sunday, July 23, 2017

FOOD PRODUCTION - LEVELS & SKILLS OF EXPERIENCE

LEVELS OF SKILLS & EXPERIENCE: Levels or hierarchy in the organization depends on the person’s skill & experience. The skills of the staff can be divided as:
a)           Conceptual skills                        
b)          Managerial skills
c)           Technical skills

ATTITUDE & BEHAVIOUR IN THE KITCHEN
  • PUNCTUALITY
  • KNOWLEDGE OF MENU
  • MEMORY
  • HONESTY
  • LOYALITY
  • CONDUCT
  • SENSE OF URGENCY
  • APPROACH TO CUSTOMERS
  • CUSTOMER SATISFACTION
  • HANDLING COMPLAINTS




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