THE STEWARD

A successful restaurant is one which the guests are anxious

to visit again, a place where they feel as comfortable as in their own

homes. This pleasant atmosphere is produced by courtesy; good

well-cooked food; advice in selecting from the available dishes; a

knowledge of how they are prepared; and quiet, efficient, but

unostentatious, service. It is by these amenities that both buyer and

seller are satisfied and goodwill of the business increased. At the

end of the visit the customer is made to feel that he got his money’s

worth in terms of both quality food and courteous service.

Good waiters are necessary to the success and development

of the hotel and catering industry. Waiters play an important part as,

in effect, an efficient salesman of food, one who assists materially in

merchandising and its accompanying services. Waiter is in direct

contact with the guests and therefore much of catering

establishment’s success depends on the skills, interest and

personable qualities of the waiter. The waiters are prompted to

develop tact and initiative and by keeping their brains active and

reveal their personality.