Showing posts with label HOSPITALITY BOOKS. Show all posts
Showing posts with label HOSPITALITY BOOKS. Show all posts
Thursday, June 15, 2023
HOTEL MANAGEMENT BOOKS (A-C)
HOTEL MANAGEMENT BOOKS (A-C)
Wednesday, May 3, 2023
How is AI changing the customer experience?
Nirav Akshay Oza, CEO, Efcee Hotels - A Leela Worldwide Venture, speaks about how the Indian luxury hotel industry is striving for continued growth and innovation through AI and technology
Here are some ways AI is transforming customer experience in the hotel industry:
● Personalized recommendation’s
AI-powered algorithms analyze guest data to offer personalized recommendations, such as room preferences and dining suggestions. As personalization becomes increasingly important to customers, hotels that provide tailored experiences can improve customer satisfaction. A recent report revealed that 60% of customers expect personalized experiences from hotels, and 50% are more likely to return to hotels offering such experiences.
● Streamlined check-in processes
Facial recognition and chatbot technologies can significantly reduce check-in times for guests. For instance, a Chinese hotel has implemented facial recognition technology to expedite the check-in process. A study by Oracle Hospitality found that 89% of hotel guests would prefer using their smartphones to hasten the check-in process, and 64% would opt for facial recognition technology for identification purposes.
● Predictive maintenance
AI-powered predictive maintenance helps hotels detect potential issues before they escalate into major problems. This technology enables hotels to identify malfunctioning equipment before it breaks down, reduce downtime, and minimize repair costs. According to a recent report, predictive maintenance can decrease maintenance costs by up to 30% and reduce downtime by up to 45%
● Chatbots for customer service
Chatbots have gained popularity in the hotel industry, providing 24/7 customer service and assisting guests with queries and complaints. Additionally, chatbots offer recommendations and personalized promotions. A recent survey found that 73% of customers prefer using chatbots for customer service, and 55% would be willing to book a hotel room through a chatbot.
● Voice assistants in hotel rooms
Voice assistants like Amazon’s Alexa and Google Home are increasingly being integrated into hotel rooms. Guests can use voice commands to control room temperature, lights, and even order room service. A recent report indicated that 73% of hotel guests would like to use voice assistants in their rooms, and 63% would be more likely to book a hotel room equipped with voice assistants.
● AI-powered pricing strategies
AI-powered pricing strategies help hotels optimize room rates and maximize revenue by analyzing market trends, demand, and other factors. Additionally, these strategies enable hotels to adjust room rates in real time. A recent report found that AI-powered pricing strategies can increase revenue by up to 15% and reduce the time spent on pricing by up to 90%.
Source:https://www.hotelierindia.com/operations/how-is-ai-changing-customer-experience
Tuesday, April 25, 2023
What are the significant changes that can be observed in the Hospitality Industry post Covid 19 pandemic?
The COVID-19 pandemic has had a significant impact on the hospitality industry, and there are several changes that have been observed as a result. Here are some of the significant changes:
Increased emphasis on health and safety: Since the outbreak of COVID-19, the hospitality industry has placed a greater emphasis on ensuring the health and safety of guests and staff. This has led to the adoption of various protocols, such as frequent cleaning and disinfecting, mandatory mask-wearing, and social distancing measures.
Contactless technology: Many hotels and restaurants have implemented contactless technology to reduce the risk of transmission. This includes contactless check-in, digital menus, and mobile payments.
Changes in food and beverage offerings: The pandemic has also led to changes in food and beverage offerings. Buffets have been replaced by a la carte menus, and restaurants have started to offer more outdoor dining options.
Shift towards domestic travel: With international travel restricted, there has been a shift towards domestic travel, leading to increased demand for local tourism and hospitality services.
Increased adoption of technology: The pandemic has accelerated the adoption of technology in the hospitality industry. Hotels and restaurants are now using technology to enhance guest experiences, such as virtual concierge services and digital keyless entry systems.
Flexible cancellation policies: Many hotels and airlines have introduced more flexible cancellation policies, allowing guests to cancel or reschedule bookings without penalty.
Overall, the hospitality industry has had to adapt quickly to the challenges posed by the pandemic. While some of these changes may be temporary, others are likely to become permanent features of the industry.
Thursday, February 18, 2016
FREE HOTEL MANAGEMENT TRAINING TUTORIALS
Hospitality School (www.hospitality-school.com) is one of the most popular hotel management training blog. The site is offering 200+ hospitality management training tutorials for hotel management students, teachers and readers. Most amazing part is that all these articles are FREE. Yes you read right. You can read all these articles as Free.
The site is like a giant zoo in the field of hotel & restaurant management training. They cover almost everything you would need to learn as a hospitality management student or if you would want to persue a great career in the field of hotel, motel or restaurant industry.
They have free tutorials on different topics like:
- Basic Tutorials
- Career Advice
- Chef-Cooking-Culinary Arts
- Dialogue
- English for Hotel
- Event Planning
- F & B Service
- Front Office
- Handling Guest Complaints
- Hospitality Industry
- Hospitality School & Course
- Hotel Management Terminology
- Hotel Training Manuals
- Hotel Video Training
- Housekeeping
- Hygiene & Sanitation
- Online Hospitality Management Degree
- Restaurant Management
- Safety & Security
- Travel & Tourism
- 200 Hotel Management Training Tutorials Collection
- Food & Beverage Service Training Manual (SOP Collection)
- Hotel Front Office Training Manual (Sop Collection)
- Hotel Housekeeping Training Manual (SOP Collection)
- Get Job in Hotel & Restaurant – Hospitality Career Guide
- Professional Spoken English for Hotel & Restaurant Workers
- Encyclopedia of Hotel Management Terminology : 6230 Hotel Management Terms & Glossary Collection
- 120+ Hotel Forms, Checklists & Documents Collection
- 150 Hotel Housekeeping Power Point Collection
All these training Manuals are available here: http://www.hospitality-school.com/training-manuals/
Monday, September 14, 2015
Goibibo launches flights + hotels booking facility on its Android and iOS app
Goibibo, an online travel platform has launched the ability of booking ‘flights + hotels’ in a single cart on its mobile app. This is the first of its kind execution by a travel platform on the mobile. While searching for flights between origin and destination, travellers can now add a hotel on a real time basis. The bundling gives the travellers an advantage of significant price saving on the one hand and simple 2 tap process of check out and payments on the other hand.
In a single tap users can add a hotel booking to their flight booking and also see the amount of savings. Travellers can easily view the details of the hotel they want to bundle. Details such as hotels’ pictures, location, room details, bundled price saving along with Go Reviews and ratings of the hotel. The mobile flow also enables consumers to view other hotels that they can bundle with the flight by simple left swipe of the hotel
Ashish Kashyap, Founder & CEO of ibiboGroup said, “Deployment of Flights + hotels on mobile is an industry first from our end. This was a challenging project as we needed to make it very simple for consumers to be able to do the real time bundling in few taps and yet be able to access all information. We believe that this is an excellent example of technology, user experience & design innovation from our end. As the number one hotels aggregator in the country, we want to make accommodation play as the center of our innovations. This pioneering launch is clearly in this direction!”
Approximately 60% of hotel bookings and 40% of air bookings for goibibo take place on the mobile apps. The total install base of Goibibo has crossed 6.5mn with more than 1.2mn new installs run rate on a monthly basis. Goibibo targets to reach 11 Mn installs by end of December 2015. Goibibo became the largest hotels aggregator in the country growing 5x over last year. In the air category, Goibibo grew by 85% year on year, outstripping the growth of both the incumbents as well as the market.
Source: http://www.hospitalitybizindia.com
In a single tap users can add a hotel booking to their flight booking and also see the amount of savings. Travellers can easily view the details of the hotel they want to bundle. Details such as hotels’ pictures, location, room details, bundled price saving along with Go Reviews and ratings of the hotel. The mobile flow also enables consumers to view other hotels that they can bundle with the flight by simple left swipe of the hotel
Ashish Kashyap, Founder & CEO of ibiboGroup said, “Deployment of Flights + hotels on mobile is an industry first from our end. This was a challenging project as we needed to make it very simple for consumers to be able to do the real time bundling in few taps and yet be able to access all information. We believe that this is an excellent example of technology, user experience & design innovation from our end. As the number one hotels aggregator in the country, we want to make accommodation play as the center of our innovations. This pioneering launch is clearly in this direction!”
Approximately 60% of hotel bookings and 40% of air bookings for goibibo take place on the mobile apps. The total install base of Goibibo has crossed 6.5mn with more than 1.2mn new installs run rate on a monthly basis. Goibibo targets to reach 11 Mn installs by end of December 2015. Goibibo became the largest hotels aggregator in the country growing 5x over last year. In the air category, Goibibo grew by 85% year on year, outstripping the growth of both the incumbents as well as the market.
Source: http://www.hospitalitybizindia.com
Tuesday, October 14, 2014
HOTEL MANAGEMENT BOOKS (S-Z)
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